February 21, 2017

Verizon correcting bills to make sure NFL streaming is really ‘free’

Screen Shot 2016-09-09 at 10.29.06 PMIf you are a Verizon Wireless customer who rejoiced at the announcement earlier this fall that the wireless carrier wouldn’t charge for data used for watching live NFL action via its NFL Mobile app, you can stay happy — even if you do initially see some data charges on your monthly bill.

After being alerted by a Mobile Sports Report reader that data charges were still showing up after a user watched some NFL games, we asked Verizon if their promotion was up and working. According to an email response from an unnamed Verizon authority, it appears that while Verizon was making the NFL action free, the streaming of ads was not — but never fear, Verizon said it is crediting users’ bills for any ads watched while watching football via the NFL Mobile app.

Here is the official response we got from Verizon’s PR company, attributed to “someone at Verizon” (seriously, that’s how it was worded to us):

“The NFL live games are automatically zero rated so they won’t count against customer’s data. Ads during the games are not, but we are issuing customers additional data (1GB or more depending on each customer’s NFL streaming) or post bill credits to cover the usage incurred from the ads. That process is disclosed in the disclaimers and the bonus data is issued automatically when a customer streams an NFL live game. We are monitoring this closely to make sure all customers do get a truly free NFL experience with a combination of automatic zero rating, additional data or bill credits as needed.”

As you continue to watch for free maybe give a shout out to Gary for spending 40 minutes on the phone with Verizon customer support, a painful experience we know well. Anyone else still seeing data charges for football with no refunds, let us know.

Speak Your Mind